All orders are sent from Queensland, Australia via Australia Post.
Domestic orders will be sent in Express Post prepaid satchels. Express Post satchels come with a tracking number and should be delivered within 1-2 days from being sent. Some locations may take a day longer.
We will do out best to send bulky/heavy items Express, however if there is no suitable prepaid satchel available then bulky/heavy orders will be send regular post with signature on delivery.
Tracking numbers will be sent along with shipping confirmation and can be tracked anytime at www.auspost.com.au
International orders will be sent regular post with Australia Post airmail and can take roughly 7-15 days. It is the responsibility of the buyer (you) to know your country's customs laws.
Please email us at info@ishanidesigns.com.au if you have any questions.
We unfortunately do not offer refunds for change of mind or if an item does not fit. We do however offer an exchanges/credit notes if something is not what you expected or you feel has been majorly misrepresented by us on product listing. This however excludes sale items. Any items purchased on sale or with a discount code are not applicable for exchanges/returns.
A return/exchange must be approved by us prior to returning an item. Any returns/exchanges that have not been approved by us first will not be considered and will be immediately 'returned to sender'.
If you would like to return an item please email us immediately (within 48 hours) after receiving your order at info@ishanidesigns.com.au
If a return has been approved, please ensure that item is in perfect unworn/unused condition with all tags and packaging intact. Any item that has been worn, used or washed will not applicable for an exchange, this includes if a clothing article smells of perfume when we receive it.
Any return postage charges are the buyers (your) responsibility. We are not responsible for any postage costs.
What is your clothing made from?
Our clothing (unless stated otherwise) are made from a soft rayon/viscose with a few pieces being 100% cotton. Most items are printed by hand using an ancient Indian method of fabric printing called 'block print' where motifs are carved into blocks of wood and stamped onto the fabric, usuall cotton. With our undying love for block print, we have endeavored to print onto rayon a more flowing fabric than cotton. See more about block printing here.
How do I wash my purchase?
ISHANI Designs clothing should be hand washed separately in cold water using mild detergent. If you find that a small amount of starch remains in the fabric after the first wash this is totally normal due to the block printing process. A warm iron or a quick rinse with fabric softener will make your Ishani piece beautifully until the starch disappears after a few washes.
What is your sizing like?
Most of our clothing is labelled with sizes Small, Medium and Large. In some cases they will be labelled as S/M and M/L. In these cases the sizes are as follows (unless stated otherwise)-
S (AU 10)
M (AU 12)
L (AU 14)
S/M (AU 10-12)
M/L (AU 14-16)
If any item is labelled as "free size" or "one size" then these will usually fit AU 8-14 unless stated otherwise. Please read product description for more accurate information.
What should should I expect?
Block-printed fabrics are printed by hand and by nature are perfectly 'imperfect'. Each one of our unique prints can never be replicated 100% exactly the same each time. Not only because of it's hand made nature but also the end results/colours can be influenced by a multitude of things such as the local weather conditions, how long the prints dry in the sun, to the water used and levels of acidity and consistency of dyes. These are all unpredictable conditions that make our prints so beautifully unique and unable to be mass produced.
DO YOU WHOLESALE?
We sure do! Please email us at info@ishanidesigns.com.au if you wish to stock ISHANI.
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