Shipping

How much does postage/shipping cost?
Postage/shipping charges for domestic order are-

• $8.50 regular post for up to 150gm (orders under $150). 
  This is often for our small items like underwear, purses and headbands.
• $10 express post for 150-500gm (orders under $150).
  This is often for one piece of clothing or two small items.
• $15 express post for over 500gm (orders under $150). 
  This is often for two or more pieces of clothing.
• FREE express post with orders of $150 or more.

For international orders, postage/shipping charges will be calculated at checkout.

How long will it take to get my order?
All orders are usually  dispatched from our HQ in Brisbane, Australia within 1-2 business days. This may take longer during busy sale times.

The majority of domestic orders are sent via Express Post and will usually arrive within 1-2 business days once orders have been dispatched, however postage to some locations may take longer. Please see Australia Post's website for more information.

International orders can take anywhere from 7-15 business days depending on where you are located. You can calculate a rough estimate here on the Australia Post website.

What shipping carrier do you use?
All orders are packed in a beautiful reusable fabric bag that is handmade from recycled vintage sari material and sent via Australia Post with a tracking number. The tracking number will be emailed to you once your order has been dispatched.  We kindly ask you to please keep track of your order once it has been dispatched. If you have any concerns please contact us, we will do our best to help resolve the issue at our end, however you may be asked to forward your queries directly to Australia Post.

I am located outside Australia. Do I have to pay taxes and duties?
Each country has it's own import laws regarding taxes and duties. Please contact your local customs office for more information on your country's relevant rules/laws/customs. If any duties or taxes are required to be paid, this is the sole responsibility of the buyer.  Ishani Designs takes no responsibility for payment of duties or taxes.

Returns

Can I return my order?
Yes you can. If you received something and it's not what you expected, we accept returns on full priced items and items purchased on sale or with a discount code. 

You must contact us at info@ishanidesigns.com.au within 7 days of receiving your order and the item must be returned to us within 7 days of us approving the return. 
Items must be in original, unworn, unwashed condition with all tags attached and packaging. If you choose to return your item, any return postage charges are the responsibility of the buyer.  Ishani Designs will not take responsibility for return postage costs including if you received free postage on your original order. If this was the case, you will still need to pay for return postage. If a return has been approved, we highly recommend sending your order back to us  with a tracking number. This way you can track where your parcel is en-route back to us as we take no responsibility for loss in transit. 

What happens after I return my order?
Once we receive your returned order we will check it to make sure it arrived back to us in original, unworn condition with all tags and packaging. If we are happy with the condition of the item you will be offered one of three options- A refund, exchange or credit note. Please see below for more information and what options are available for different circumstances.

Refund, exchange or credit note?

Refunds
If requested, a refund will be given on return of FULL PRICED items only. Any item purchased on sale or with a discount code WILL NOT be refunded. Once we receive the item back and are happy with the condition in which it was returned to us, a refund will be issued via the same method in which you paid. Any original postage/shipping charges will not be refunded, only the amount you originally paid for the item. 

Exchanges
An exchange will be given for full priced items, sale items or items purchased with a discount code. This is a great option if you accidentally purchased the wrong size or changed your mind regarding style or print. You will need to make sure that you contact us prior to sending your order back as you may be asked to include a pre-paid postage satchel along with your returned item. You can email us at info@ishanidesigns.com.au

Credit Notes
A credit note will be given for full priced items, sale items or items purchased with a discount code. Credit notes will be valid for 1 year from date of issue. The amount credited will be only for the amount paid for the item that was returned to us and will not include any postage/shipping charges. Credit notes issued by Ishani Designs can only be used on this wesbite and cannot be redeemed at any of our stockists. 

Faulty items
We sincerely apologise if you accidentally received a faulty item. Please contact us at info@ishanidesigns.com.au within 7 days of receiving your order to arrange a return. If approved you will need to return your order back to us within 7 days of approval. You will have the option of either a full refund, an exchange or a credit note. 

 

Last updated 10.4.19